I was astonished that Kevin and Jose were able to get some blemishes out of our new marble tiles. They were apparently factory blemishes, and we would have replaced the tiles but for the heated floor beneath that might have been damaged. They really worked hard getting the tiles to look as they were supposed to look, and were friendly and helpful while doing it. He was running a little behind schedule (perfectly understandable in Atlanta traffic!), and he called telling us he'd be late. Professional. We are not easy to please, but pleased we are! I highly recommend Kevin!