Stone and Tile Services FAQs

There is no dust created during the restoration process, because we use diamond abrasives and water.

No. There may be an occasion, under special circumstances, that we may ask for this, but only if we tell you up front.

Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.

If your floor is not deeply scratched, surface polishing may bring back an acceptable shine. However, existing scratches may remain. If your floor has worn badly, a complete restoration is warranted. This decision should be made between you and us.

Rugs are a good idea to catch dirt and grit. However, there are a few things to keep in mind. It is important to use rug holders designed to go under rugs to keep them in place. Sliding rugs are not only dangerous, they are a constant source of new scratches. Do not use rugs that are backed with rubber or latex.

When acid (vinegar) comes into contact with marble (calcium carbonate), it causes a chemical reaction. The result is called etching. Natural stone sealers penetrate the stone and do not prevent this natural reaction. If you do in fact have a polyurethane coat on top of your stone, then you have a different problem altogether. If the stone is etched, we can refinish it.

Regular impregnating sealer DOES NOT prevent etching. Sealing your stone inhibits staining. The good news though is you do not need to replace your vanity tops. We can hone out damage and repolish to like-new!

The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills. For more information about stone care, consult our CARING FOR IT page. 

These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.

Please see our Stone Care Tips page. It provides a wealth of information pertaining to caring for your stone. You can also download and print our very thorough Care and Maintenance Guide.